To ensure a positive and enriching experience for all participants, please adhere to the following guidelines:

Be Courteous: Treat fellow participants, volunteers, leaders, and presenters with respect and courtesy at all times. Kindness goes a long way in fostering a welcoming environment.

Zero Tolerance for Abuse or Harassment: Any form of harassment, bullying, discrimination, or abusive behavior will not be tolerated. This includes verbal, physical, or emotional abuse.

Respect Diversity: Celebrate the diversity of backgrounds, perspectives, and experiences among participants. Engage in discussions with an open mind and respect differing viewpoints.

Maintain Confidentiality: Respect the confidentiality of personal information shared by others. Refrain from sharing personal stories or information without explicit consent.

Comply with Programme Guidelines: Familiarise yourself with any specific guidelines or rules provided by the program organisers. These may include rules related to safety, participation, or conduct during specific activities.

Report Concerns: If you witness or experience behavior that violates these guidelines or makes you feel uncomfortable, please report it to The Hub leadership immediately.

Participants found to be in violation of these guidelines may be asked to leave the programme premises and may be subject to further consequences.

Thank you for your cooperation in creating a positive and inclusive environment for all participants.

The Hub leaders are members of Bridge City Church (the church) and trained in Safer Church practices, including authorised clearances such as working with children checks. It's important to note that not all volunteers are members of the church; they are drawn from the wider community and do not represent the church. While every effort is made to ensure the safety and well-being of participants, the church cannot be held responsible for the actions or conduct of individual volunteers. Participants engage in the program at their own risk, and by participating, they acknowledge and accept this disclaimer. Policies and procedures are in place to address misconduct, and participants are encouraged to report any concerns to Hub leaders.

The Hub is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

​We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

​This Personal Information is obtained in many ways including correspondence by telephone, email, via our website www.thehubatdarling.org.au, or our programme’s parent website www.bridgecitychurch.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

•           For the primary purpose for which it was obtained

•           For a secondary purpose that is directly related to the primary purpose

•           With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

•           Third parties where you consent to the use or disclosure; and

•           Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

The Hub will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

​Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

​Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

info@bridgecitychurch.com.au or contact@thehubatdarling.org.au